Privacy Policy
At Kizaru, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kizarumerchstore.com and purchase our merchandise, including t-shirts and posters. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.
1. Information We Collect
When you visit our site, we may collect the following types of information:
1.1 Personal Information
Contact Information: Such as your name, email address, mailing address, and phone number.
Payment Information: Credit card number, billing address, and other payment-related information (processed through a secure third-party payment processor).
1.2 Non-Personal Information
Browsing Information: IP address, browser type, pages visited, time spent on the site, and other browsing statistics.
Cookies: Information collected through cookies and similar tracking technologies.
2. How We Use Your Information
We may use the information we collect in the following ways:
To process and fulfill your orders.
To communicate with you regarding your order or inquiries.
To improve our website, products, and services.
To send you promotional materials, special offers, and newsletters, if you have opted to receive such communications.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
4. Data Security
We take reasonable steps to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
The right to access the personal information we hold about you.
The right to request correction of any inaccurate or incomplete personal information.
The right to request deletion of your personal information.
The right to object to processing or request that we restrict our processing of your personal information.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6. Third-Party Websites
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@kizaru.shop
Return Policy
We strive to do our best to make our customers happy with their purchases. If you are not satisfied with your order, you may return the item subject to the following terms and conditions:
Return Deadlines:
You can return the goods within 14 days of receipt.
Condition of goods:
Goods must be unworn, unused and in their original packaging. All labels and labelling must be in place.
Exclusions:
Goods that have been damaged or show signs of use (e.g. lost trade dress) are not eligible for return.
Personalised or customised products are also non-returnable.
Returns Process:
To start the returns process, please contact our customer service team by email support@kizaru.shop or via the feedback form on the website.Include your order number and the reason for the return.
Refunds:
Upon receipt and verification of the returned item, we will issue a refund to your payment method within 7-10 working days.
Return Costs:
The customer is responsible for the return costs unless they have received a faulty or faulty item.
Contact Us:
If you have any questions about returns, you can contact our customer service team at emailsupport@kizaru.shop.
Delivery terms
At Kizaru, we are excited to offer our merchandise, including t-shirts and posters, to fans worldwide! Below are the terms and conditions related to our international shipping.
Shipping Options:
We provide various shipping options to ensure your order arrives safely and in a timely manner. You can choose from standard or express shipping during the checkout process.
Delivery Times:
- Standard Shipping: Typically takes 7-21 business days, depending on your location.
- Express Shipping: Generally takes 3-7 business days, offering a faster delivery option for those who need their merchandise quickly.
Please note that delivery times may vary due to customs processing, local postal services, and unforeseen circumstances.
Shipping Costs:
Shipping costs are calculated at checkout based on your location, chosen shipping method, and the total weight of your order. All prices are displayed in your local currency.
Customs and Duties:
- International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the total cost at checkout.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's journey to you.
Issues with Delivery:
If you encounter any issues with your delivery (lost package, delays, etc.), please contact our customer support team at [support email]. We are here to help!
Returns and Exchanges:
Please refer to our Returns and Exchanges policy for information on how to return or exchange items purchased internationally.
Contact Us:
For further questions regarding international shipping, feel free to reach out to us at email support@kizaru.shop. We appreciate your support and look forward to delivering your Kizaru merchandise!